Route 12 Cafe may collect personal information to help you place and receive orders and to improve the service. This Privacy Statement explains how Route 12 Cafe handles your personal information when you visit or use route12cafe.com (the “Site”), the Route 12 Cafe mobile application, and any other website or mobile application that links to this Privacy Statement (collectively, the “Services”).
Collection of Information
When you use our Services we may collect or receive information about you.
Information You Provide Directly
You may provide information to us when you use our Services. This information may include your name, email address, phone number, delivery address, and payment information, including credit card information and billing address used to complete the purchase transaction, and other information that may identify you. When you place an order through our Services we collect information related to that order, including searches conducted through the Services, the products or services purchased, and the date and time of the purchase and delivery. You may also choose to provide ratings for your Route 12 Cafe Driver and for the Food Service Provider or other retailer (“Merchant”) you ordered from.
Information We Collect Automatically
We also may receive and store certain information about you and your device(s) automatically when you access or use our Site and Services. This information may include:
- Information related to the device you use to access our Services;
- The type of web browser and operating system you use to access our Services;
- Your Internet Protocol address;
- The domain name of your Internet service provider;
- The pages you visit, content you view, features you use and the date and time of your visits; and
- Your search terms, the website you visited before you came to our Services, and other clickstream data.
Use of Information
We may use the information we collect or receive about you for various purposes, including but not limited to the following.
To Provide You the Services
We use your information to provide you the Services such as to fulfill your orders. For example, we use the credit card information you provide to complete a transaction and communicate your order to a Route 12 Cafe Driver to allow the Route 12 Cafe Driver to complete your delivery.
To Maintain, Improve, and Personalize the Services
We use your information for our everyday business operations such as auditing, administration of the Services, forum management, fulfillment, and analytics. Your information may also be used to improve the content and/or functionality of the Services. For example, it may be used to help us and/or our Merchants improve our offerings.
We also use your information to personalize your experience. For example, we may personalize the content and features you see when visiting our Services. In addition, we may personalize advertisements and recommendations to make them more tailored to your interests.
To Protect You, Others, and Our Business
We use your information to protect you, others, and our business, including, without limitation, using information for fraud prevention, for enforcement of our Terms of Service, to comply with the law, and to protect against security risks.
To Communicate With You
We use your information to communicate with you. For example, we may send you text messages or other notifications about the status of your orders and deliveries. We may also contact you with promotional offerings or other communications that may be of interest to you.
When you use the Services, we may collect general location information (such as IP address). If you permit the Services to access location services through the permission system used by your mobile operating system (“Platform”) or browser, we may also collect the precise location of your device when the Route 12 Cafe app is running in the foreground or background of your device. This information may be used to help you select your delivery address, to provide more accurate deliveries of your orders, to provide recommendations to you, and to enhance your user experience and improve the services. You can choose whether to enable the location tracking feature through the settings on your device or Platform or when prompted by the Route 12 Cafe mobile app, website or Chatbot. If you choose to disable the location feature, the Route 12 Cafe Driver will not receive precise location information from your device, which may compromise the accuracy of deliveries in some situations, for instance, if you are located in a large area, such as a park.
With your Consent
We also may share or disclose your information with your consent or at your direction.
We will retain your personal information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Route 12 Cafe may retain aggregated or anonymized data indefinitely.
Third Party Sites
Some of the functionality may be provided by third parties and the Services may link to other third party websites that are not controlled by Route 12 Cafe. These third parties are not under our control and Route 12 Cafe is not responsible for their privacy policies or practices. If you provide any personal information to any third party or through any such third party website, we recommend that you familiarize yourself with the privacy policies and practices of that third party.
Route 12 Cafe is based in the United States and, regardless of where you use our Services, the information collected as part of that use will be transferred to and maintained on servers located in the United States. Any information we obtain about you will be stored in accordance with U.S. privacy laws, regulations, and standards, which may not be equivalent to the laws in your country of residence. By using our Services, you consent to this collection, transfer, storage, and processing of information to and in the United States.
Route 12 Cafe has implemented administrative, technical, and physical security controls that are designed to safeguard personal information. However, no online activity is ever fully secure or error-free. Therefore, Route 12 Cafe does not guarantee that your personal information is absolutely secure. Please keep this in mind when disclosing any personal information or other information to Route 12 Cafe.
You are responsible for safeguarding your username and password.
Changes to This Privacy Statement
Our Services may change from time to time. As a result, we reserve the right to update or modify this Privacy Statement at any time and from time to time without prior notice. If we make any material changes to the way we use or disclose your personal information, we will notify you by email, at the email address you have provided to us. If you object to any changes you must cease using our Services. Please review this Privacy Statement periodically by visiting this webpage. This Privacy Statement was last updated on the date indicated at the top of this page. Your continued use of our Services after any changes or revisions to this Privacy Statement indicates your agreement to the terms of the revised Privacy Statement.
If you have any questions or concerns relating to this Privacy Statement or our privacy practices please contact us.